Refund and Return Policy
Last updated: APRIL 23, 2026
1. Shipping & Delivery
Orders are typically processed within 24–72 hours. Estimated delivery timelines: Metro cities: 2–5 business days Other locations: 4–8 business days Tracking details are shared once your order is shipped. Delivery timelines may vary slightly due to external factors.
2. Delivery and delays
Delivery timelines vary by location: Metro cities: 2–5 business days Other regions: 4–8 business days. While in case of delays, we work with reliable partners, delivery timelines may occasionally vary due to external factors.:
3. Returns and Refunds process
Returns are accepted for:
- Damaged or defective items.
- Requests must be raised within 48 hours of delivery.
- Incorrect product received .
- For size or fit concerns, we offer: Exchange (subject to availability), or Store credit.
- Refunds are not applicable for size or fit preferences.
- To request a return, email us with product images and a brief description at [kare.me@itz-me.com].
- Items must be unused, with original tags and packaging.
4. Return Process
To initiate a return, please contact our customer service team with your order number and reason for return.
5. Shipping Costs
Original shipping costs are non-refundable. You are responsible for return shipping costs unless the item is defective or we made an error.
6. Exchanges
For size or fit concerns, we offer: Exchange (subject to availability), or Store credit. If you need to exchange an item for a different size or color, please contact us to arrange the exchange.
7. Disclaimer
Product colors may vary slightly due to display differences. Minor variations in size or finish may occur. All designs and content belong to It'z Me.
Contact For any queries or support:
📩 [kare.me@itz-me.com
📍 Mumbai, India
Delivery time Return process Payment methods Size help 👉 Think of it as pre-customer support.